Accessibility

Accessing our free support

Norfolk Community Law Service is committed to ensuring everyone can access our services and information easily, safely and with dignity.

Our commitment to accessibility

We want everyone who needs our help to be able to access it – whether online, by phone or in person. We aim to make our website and services inclusive for people of all abilities, backgrounds and needs.

We continuously review our practices to ensure that everyone feels respected, represented and supported.

Website accessibility

Our website is designed to be clear, easy to navigate and compatible with assistive technologies. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Features include:

  • Text that is easy to read, resize and understand.
  • keyboard and screen-reader friendly navigation.
  • Alternative text for images and clear link descriptions.
  • High-contrast design for improved visibility.
  • Simple uncluttered page layouts.
  • Multiple language tool.

If you experience any difficulty using our website, please let us know. Your feedback helps us improve accessibility for everyone.

Service accessibility

We are committed to making our in-person and outreach services accessible to all.

We offer:

  • Step-free access to our main office in Norwich.
  • Accessible meeting spaces and toilets.
  • Professional interpreting services, including British Sign Language (BSL), for all clients whose first language is not English – available for both face-to-face and remote appointments.
  • Information available in large print or alternative formats on requests.
  • Flexible appointments, including phone and online advice sessions.

We recognise and value neurodiversity and the importance of mental wellbeing. Our team is committed to creating an environment where clients and staff feel understood, respected and supported. We adapt our communication and processes to meet individual needs, ensuring that everyone can engage with us in the way that works best for them.

We take care to ensure that clients remain in the driving seat. We provide them with the tools they need, in the format they require, to help them make informed decisions. We arrange appointments in the way that best suits each client – whether short, bite-sized sessions, face-to-face meetings, email or video support or appointments alongside friends, family or professional interpreters.

Feedback and contact

We welcome feedback on any accessibility issues related to our website or services.

TELEPHONE
EMAIL
WHATSAPP

Frequently asked questions

How do I request an accessible appointment?

You can contact us by phone, email or through our website to request an appointment in the format that suits you — face-to-face, phone, video or supported by an interpreter or family member.

Do you provide interpreting services?

Yes. We provide professional interpreting services, including British Sign Language (BSL), for clients whose first language is not English, both for face-to-face and remote appointments.

Can I get information in alternative formats?

Absolutely. We can provide documents in large print, easy-read formats or other accessible options on request.

Is your office physically accessible?

Yes. Our main office in Norwich has step-free access, accessible toilets and meeting spaces designed to accommodate a range of needs.

How do you support neurodiverse clients or those with mental health needs?

We adapt our communication and processes to meet individual needs, ensuring everyone can engage comfortably. We create an environment where clients feel understood, respected and supported.

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