How to make an appointment
Domestic abuse
Call us on 01603 496623 option 3
family@ncls.co.uk
Debt advice
Call us on 01603 496623 option 2
debt@ncls.co.uk
Family law
Call us on 01603 496623 option 3
family@ncls.co.uk
Welfare benefits
Call us on 01603 496623 option 4
wrars@ncls.co.uk
Free legal advice
Call us on 01603 496623 option 5
info@ncls.co.uk
Immigration
Call us on 01603 496623 option 1
immigration@ncls.co.uk
The best way to contact us is directly to the relevant team using the contact details above. You can also complete the following form.
General enquiries
If you can it is best to call or email us rather than drop in as we will be unable to provide you with advice on the day.
Address
4 Duke Street, Norwich, NR3 3AJ
Call us:
01603 496623
Email us:
info@ncls.co.uk
WhatsApp us:
07900 153753
Do you need extra support?
We’re here to help everyone access legal advice.
Our advice teams
The quickest way to access advice is by contacting the relevant team directly, their details are below.
Free Legal Advice includes Employment, Civil, Family and Housing Law.
Feedback and complaints
NCLS aims to provide all its clients with the highest standards of service and client care. If we fail to provide this to you, we need you to inform us so we can try to resolve any problems. We will also learn from them so that we can improve our service.
How to make a complaint
NCLS will always try to provide you with an opportunity to tell us of your concerns and will work with you to try to resolve them.
If you are not satisfied with any aspect of our service you might initially want to discuss this with your adviser, to see if the matter can be resolved quickly.
If you have spoken with your adviser or if you do not wish to discuss your concerns with them, you might wish to make a formal complaint either verbally or in writing to the Complaints Officer, Sarah Clack, who is responsible for handling complaints in relation to all services provided by NCLS.
The Complaints Officer can be contacted at 4 Duke Street, Norwich, NR3 3AJ. Telephone 01603 496623, email info@ncls.co.uk
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