Free legal advice

Initial advice on a range of general law matters including family, employment, housing, wills and more.

Service status: We are currently closed to free legal advice for general law cases, we remain open for employment and family.

Our debt, immigration, welfare benefits appeals and domestic abuse services are open.

About our free legal advice (FLA) service

Our FLA service is provided by a dedicated team of around 75 qualified solicitors giving up their time for free.

Free 15-min appointment

With a solicitor and aimed at providing initial legal advice to steer you in the right direction.

The advice we can’t offer

We are unable to provide advice on criminal law, e.g. matters that involve the police or the Crown Prosecution Service.

For people in Norfolk

We offer a service face-to-face, over the phone or on Teams if required to people from all over the county.

Make an appointment

The easiest way to provide us with your information is to fill in the form below. Please note filling in a form does not guarantee that you will be given an appointment, but it will help us to assess whether your issue is something we can advise on. We will let you know if we cannot help.

Appointments can be held:

On the phone

In person

On Teams

HOW TO FIND US

If you are unable to fill in the form for any reason or would prefer to contact us in another way, please do not hesitate to do so.

Call us:

01603 496623, option 5

Email us:

info@ncls.co.uk

WhatsApp us:

07900 153753

Your advice session

The appointments are 15 minutes long and are aimed at providing initial advice and guidance about your legal issue.

Who will be advising you?

Our Free Legal Advice (FLA) service provides free, independent legal advice from solicitors and barristers who generously give their time for free. Click here for our Client Care information.

What’s next after your appointment

As a charity we do not have the funding to provide ongoing assistance, however our advisors will always try to point you in the right direction for further advice and guidance.

What’s next?

Step 1:

An initial call

Once we have your information, we will call you to discuss arranging an appointment. Appointments are usually carried out over the phone and must be pre-booked. We can provide face-to-face appointments if required.

Step 2:

Information collection

We will need to collect some information from you before we provide the advice. This information is kept confidential, but helps us to provide anonymised data to our funders.

Step 3:

The advice session

You will speak to one of our solicitors or barristers who generously give their time for free. Occasionally, our student volunteers will sit in on the sessions and take notes.

Step 4:

What next?

In most situations we will provide one advice appointment, but in exceptional circumstances repeat appointments can be provided up to a maximum of three. This is to ensure that we can help as many people as possible, as our service is in high demand.

Step 5:

Service feedback

We will also ask for feedback on the service you received. Please take a few minutes to provide this, as it can help us to make improvements where needed and also helps secure funding to keep our services running.

I have been driven to the point where my children feared for my sanity. It became obsessive, because I knew I had done nothing wrong. But NCLS gave me my voice and the confidence to keep going and eventually I was proven right.

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