Find trusted information and guidance to help you understand your rights and options.
About our resources
Our resources are designed to help you access reliable information on legal issues and community support. Whether you’re seeking advice, practical tools or links to trusted partners, these materials can guide you toward the help you need.
Whatever your debt problem, NCLS can offer you advice and support. Our advisers Mariusz, Suzie and Simon are approved Intermediaries for Debt Relief Orders and experts in money management.
We can help you with that. Please note that we only advise on appeals, we cannot give general advice on benefits, such as entitlement. For help with this please visit Citizens Advice .
You have 1 month to request a review of the decision (late requests can be made up to 12 months late but only with good grounds for lateness). Many of the local entitlement advice services can assist with this stage. Please take a look at our website for further support.
Access to our Welfare Rights appeals and Representation service (WRARS) is usually by referral from partner advice services in the Norfolk Community advice network NCAN Common Referral System.
If you have problems with getting referred you can call the Welfare Benefits team directly on 01603 496623 and choose option 4, or email us at wrars@ncls.co.uk. If our Welfare Benefit service has assisted you previously you can self-refer.
Alternatively contact us using our enquiry form and we will get back to you within 3 working days.