Timely legal advice has a positive financial and social impact for both individuals and society, as well as improving people’s health and wellbeing.
What we stand for
NCLS stands for justice and equality. Everyone has a right to access legal services; unfortunately, far too many people are being denied that right.
Demand for our services continues to grow
4,243
clients helped in 2025/26, an increase of 30% from 2021/22
95%
of clients polled said they were happy with the service received
71%
said they saw their situation improve after our advice
My gratitude is immense.
Client testimonial
You have been so helpful, patient and never judgemental.
Thank you so much.
Demand for our services continues to grow
How our Free Legal Advice (FLA) service makes a difference
1,810
cases were advised on by our FLA service in 2025/26
85
pro-bono solicitors gave advice
97%
of FLA clients said the adviser ‘listened carefully’ to their problems
85%
of clients polled found the service ‘friendly’
19%
of cases were employment-related
49%
of our clients have a health condition
How our debt team makes a difference to people’s lives
£2.3m
of debt written off of negotiated in 2025/25
79%
of debt clients said NCLS gave them increased confidence with money
£18,300
is the average amount of debt we helped with
How our immigration team makes a difference to people’s lives
1,053
immigration clients helped in 2024/25. A 23% increase on 23/24
89%
said we improved their situation
255
successful applications made for clients
How our welfare team makes a difference to people’s lives
76%
success rate at appeal tribunal
£3.3m
of welfare benefits awarded and paid to clients
89%
of welfare clients said ‘situation improved’ after our support
How our family team makes a difference to people’s lives
356
family court hearings – a 42% increase on 2023/24
100%
of family clients were ‘happy’ with our service
71%
of Family Court Support (FCS) service clients are women
How our domestic abuse team makes a difference to people’s lives
174
domestic abuse clients helped in 2024/25
91%
of domestic abuse victims we help are women
96%
of domestic abuse clients found our service friendly and welcoming
2024/25 Impact report
How we make a difference to people’s lives
NCLS Strategy 2024-27
Our vision and mission explained
Equality, Diversity, Inclusion
At NCLS, we treat everyone as equals
How we make a difference
Real-life case studies of how we have helped people
Useful information
Our latest news
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