Our Free Legal Advice (FLA) service provides free, independent legal advice from solicitors and barristers who generously give their time for free. We offer legal advice on general (civil law), employment and family matters. The appointments are 15 minutes long and are aimed at providing initial advice, unfortunately as a charity we do not have the funding to provide ongoing assistance.
In most situations we will provide one advice appointment, in exceptional circumstance repeat appointments can be provided up to a maximum of 3. This is to ensure that we can help as many people as possible as our service is in extremely high demand.
More information on our service can be found on our Client Care Leaflet which is here.
We are only funded to provide advice to people living in Norfolk.
Please note that we are unable to provide advice on criminal law matters except where there is an issue of domestic abuse, e.g. any matter that involves the police or the Crown Prosecution Service.
Booking an appointment
Appointments are carried out over the phone and must be pre-booked. We will need to collect some information from you before we provide the advice, this so we can keep a confidential record of the advice we have provided you with and as our funders ask us to provide anonymised data on who we help. You can remain anonymous if you wish but in some circumstances this may limit the advice we can provide. Our Privacy Notice which contains information on how we handle your data can be found here.
PLEASE ONLY CONTACT USING ONE OF THE METHODS BELOW. OUR SERVICE IS IN EXTREMELY HIGH DEMAND AND IT MAY TAKE US A WHILE TO GET BACK TO YOU – IF YOU SEND IN MULTIPLE ENQUIRIES IT CREATES EXTRA WORK FOR US AND YOUR WAIT MAY BE LONGER.
If you would like to book an appointment the easiest way to provide us with your information is to fill on one of the forms below – if you do contact us this way please do not call us as well as this adds to our work and means it will take us longer to deal with your enquiry. Once we have your information we will either email or call you to discuss arranging an appointment – this may take several days as we are very busy. Please note filling in a form does not guarantee that you will be given an appointment, but it will help us to assess whether your issue is something we can advise on. We will let you know if we cannot help. If you are booked in for an appointment we will call you a few days before this to collect the data we need from you for our system.
For Family advice complete this form: FLA Family Factfinding
For Employment advice complete this form: FLA Employment Factfinding
For General advice complete this form: FLA General Factfinding
You can call us on 01603 496623 to discuss booking an appointment. Please note that our phone lines are very busy and we may not be able to answer your call, but leave a message and we will call you back when we can. If you do leave a message please provide the following details:
- Your full name
- Your telephone number
- Whether it is ok to leave a message if we call you back and you do not answer
- A brief summary of what you would like help with
You can send us a message via WhatsApp, the number is 07900 153753. In your message please provide us with the information detailed in the ‘Telephone’ section above.
You can email us at email@example.com. We are unable to provide advice via email so please ensure you provide the information detailed in the ‘Telephone’ section above.