Free Legal Advice Service

We particularly target our services at disadvantaged & vulnerable groups e.g. offenders, ex-offenders, migrant workers, other BME groups, people with long term illnesses, physical disabilities or mental health issues, people with learning difficulties and those people who cannot afford access to justice and representation.

Please note that all our drop in services are on hold and we are now providing advice by phone. Please see our home page on how to book an appointment. 

Coronavirus: Employment Law Updates

For the latest updates in employment law around Coronavirus please check the ACAS website, link is here. If you still need advice on your situation then please call us on 01603 496623/07900 153753.

FLA service in Norwich

Our Free Legal Advice (FLA) service in Norwich offers twice weekly drop-in sessions of free, independent legal advice staffed by local solicitors and barristers who generously give there time for free. We offer legal advice on civil law matters general (civil law)employment and family matters.

Please note that we are unable to provide any advice on criminal law matters except where there is an issue of domestic abuse, e.g. any matter that involves the police or the Crown Prosecution Service. For a list of solicitors who practice in this area click here.

The FLA sessions are very busy. You will receive 15 minutes free legal advice with a solicitor:

On Tuesdays we provide advice on family law and general law* matters.

On Fridays we provide advice on employment law and general law* matters.

* the solicitors who cover the General sessions are specialists in their own area so may not have the expertise that particularly relates to your issue so please discuss this with the receptionists when you arrive so we can, where possible, assist you to the right service and session.

Our doors open at 9.30am and whilst we do not recommend arriving earlier than this there is sometimes a queue before this time – spaces are limited and allocated on a first come first served basis. There is a detailed booking in process so please allow time for this.  You will be offered a 15 minute appointment between 12pm-2pm which is for initial advice only.  With your consent our volunteer Law Students sit in these sessions to observe and learn about the Law in practice

A law student volunteer may interview you before you see the solicitor to get the facts of your issues or you may be asked to fill in a brief form to help identify the key issues and maximise use of the time available.

What to do before you come to NCLS

In the 15 minutes of the appointment the solicitor will not have time to read much documentation so before you come think about what your question is and what do you want to achieve?

  • for family law it is helpful to bring a copy of the latest Court Order if relevant;
  • for employment law  you could bring a copy of any employment contract and job description; documents relating to any disciplinary, grievance or dismissal issues; any recent letters from their employer;
  • for a general law dispute bring copies of any agreements or contracts signed.

Many problems can be resolved immediately, but where this is not possible clients are referred to specialist advisers and are advised about the availability of Legal Aid.

We will try to provide an interpreter for your appointment if you make a request in advance.  Please contact us for more information.

FLA service in Cromer, North Norfolk

If you live in North Norfolk you can  access the same high quality and free advice service in Cromer. These sessions take place on Tuesdays from 5pm at Merchant’s Place, 16 Church Street, Cromer. Appointments are limited to 15 minutes initial advice and we provide advice on Family, Employment, General matters and Wills and Probate, please call us to check which session is most suitable for you. 

This service is available by appointment only, please call us on 01603 496623 to book.

FLA service in Great Yarmouth

In association with DIAL and Norfolk Citizens Advice, we provide a Free Legal Advice service in Great Yarmouth. Sessions run weekly alternating with Tuesday sessions from 2pm at DIAL, Kingside and Enterprise Hub, 26 King Street and Thursday sessions from 12pm at Great Yarmouth Citizens Advice, 2 Stonecutters Way. Appointments are limited to 15 minutes initial advice.

The area of Legal advice varies weekly so please call us to check which session is most suitable for you. 

For appointments at DIAL, please call 01493 856900.

For appointments at Citizens Advice, please call us on 01603 496623.

FLA Service in Kings Lynn

From February 2020 we a piloting a new Free Legal Advice Service at Citizens Advice, Hanse House, South Quay, Kings Lynn, PE30 5GN.

Each session will offer 15 minutes initial advice with a qualified solicitor. The sessions are planned to run on alternate Thursdays from 6th February from 2pm-4pm. We offer one area of law per session and currently this is mainly Family with the occasional Employment law session, although we hope to expand the areas offered.

Please call us on 01603 496623 for details and to make an appointment.